FIG. 003 / AUTONOMOUS SUPPORT AGENTIC INFRASTRUCTURE & RAG ENGINEA conversation with context. Overview.
This support infrastructure combines multi-agent orchestration, retrieval-augmented generation, and real-time voice interaction. It retrieves context from more than 10,000 embedded document chunks, with reported end-to-end response latency under two seconds.
The right context, at the right moment.
Convex Agents orchestrate a multi-agent system backed by retrieval-augmented generation over embedded document chunks. Context-aware responses connect the user's request with the information the system has retrieved.
From a voice to a workflow.
A multimodal interface integrates VAPI for real-time speech and automated intent handling. An operator command center manages multi-tenant authentication and billing, while a Turborepo monorepo connects the application and edge functions through TypeScript types.
The system at a glance.
- 01Voice or text→
- 02Agent orchestration→
- 03RAG retrieval→
- 04Contextual response
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